State Farm® Insurance Agent Andy Van Horn

"Untrustworthy and unprofessional experience. We called for an updated quote, and because Brianna was unavailable, Crystal—the office manager—gave us the information over the phone. She clearly stated that our premium would not change based on the updates we were considering. We trusted her and moved forward with the policy changes. An hour later, Brianna sent an updated quote that was more than double the original premium. Naturally, we called back to speak with Crystal because we were surprised and upset. Instead of acknowledging the mistake or offering an apology, her response was, “You shouldn’t make a business decision without documentation.” We reminded her that we acted based on her word. She still offered no apology, only repeated that we should not have made a business decision. After several minutes of conversation, she added that their office is extremely busy and they can’t respond immediately. My husband and I both work full-time and manage meetings all day as well—yet we still manage to treat people with professionalism and respect. The unprofessionalism and dismissive tone we experienced were truly disappointing. We’re grateful we didn’t move forward with this State Farm office. If this is how questions are handled, we can only imagine what a claims process would feel like. We wish we had worked with the Bellevue office from the start—they have been nothing but polite, proactive, and kind."

"Brianna was a pleasure to talk to! Answered all my questions and got me great renters insurance."

"Brianna does an excellent job explaining the specifics of my insurance to me; is knowledgeable and well educated!"

"Brianna was a blast to work with! She did a fantastic job explaining my policy and I feel confident about the coverage that i have for my house!"

"Crystal is always a pleasure to talk to, and work with."

"State Farm has been the absolute best with us. Always ready to assist us in any way & answer all our questions or concerns. Thank you State Farm. Highly recommend them."

"Very reasonable prices very easy and simple way of getting insurance. I thought it was gonna be complicated. It was very nice inconvenient."

"I met with my State Farm account Rep Brianna Duffek the other day to go over my policies and coverage. Brianna was on time which I appreciate! She explained my coverages clearly and options if I needed to make any changes. Professional and friendly, great service! Thank you Brianna and State Farm!"

"THses guys and women are the best. Very efficient, quick service friendly and knowledgable. i highly recomend them as an agency"

"This team is amazing! They always reply quickly and address my questions and requests. Brianna is easybtonwork with and I can count on her to help with whatever I need. Thank you!"

"Brianna was great! I’d recommend her to anyone looking to seek new coverage and gain some knowledge on an insurance policy!"

"Quick, concise, and informative service. Very easy to work with when I had questions."

"Superb coverage and service."

"Brianna was very pleasant and professional when we reviewed all my policy information. She followed up on a quote and called me back the next day as she said she would. Thanks Brianna for all your help and attention to detail!"

"Great community partner who always takes time to meet needs of clients"

"Brianna is very helpful and knowledgeable. I highly recommend going through State Farm for all of your insurance coverage. Thank you Brianna for being so caring and helpful."

"Very helpful!"

"Great customer service and very reasonable prices!"

"No matter what I have a question about Brianna has the answer. If she doesn’t know she finds out the answer. Her attention to detail is outstanding!"

"I was availing their service since 2015. Excellent and cooperative"

"Each time I call in, I get Brianna. Brianna is easy to talk to, incredibly knowledgeable, and she gets tasks done very quickly. She is a fantastic asset to Andy VanHorn's team. Thank you Brianna!"

"This agent swiftly and accurately answers my questions. Been with them a long time now."

"Excellent customer service and affordable price with coverage that I needed."

"Customer service is amazing. Thank you so much Crystal for your assistance with flood coverage for my rental property."

"Professional, a joy to work with and knew answers to all my questions!"